• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-19-2017 09:14 AM

HP Recommended
Product: HP Designjet T520
Operating System: Microsoft Windows 7 (64-bit)

I'm at my wits end on this one, so any help would be appreciated.

 

We regularly receive tender packages from prospective clients that contain many drawings in PDF format which require plotting. Sometimes, when selecting a PDF to plot in A0 size from Adobe Acrobat Reader DC (ver 2017.009.20044) I get just a blank sheet in the HP preview screen, and if I continue to plot I get a blank A0 sheet out of the printer. If I change the paper size to A1, however, it prints fine. On these occasions I've tried printing as a bitmap, but that makes no difference. The driver I'm using is the HPGL2 61.144.2523.100.

 

I'm at a loss to understand whether the fault lies with the plotter or the PDF, and wondered if anyone else had experienced something similar.

 

Thank you, in advance, for any suggestions.

 

 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.