cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 3
57 30 3 1
Message 1 of 5
344
Flag Post

Solved!

But HP, there IS no Service Calibration Submenu! DesignJet Z3200 24"

HP Recommended

After replacing a carriage belt, one of the required calibrations in the HP manual is "Line Sensor Calibration"  which the manual says is found in the Diagonstics menu in the "Service Calibrations Submenu."  Well, there is no such submenu. The firmware was updated earlier this evening, so it's not that. 

 

I've got some serious banding going on, so I'm wondering if the culprit can be found in the non-existence of that submenu.

 

Your input into this conundrum would be appreciated. 

 

4 REPLIES 4
Highlighted
Level 12
Level 12
3,728 3,680 305 724
Message 2 of 5
Flag Post
HP Recommended
Banding usually has more to do with your print quality settings then with any adjustment you need to make after replacing the carriage belt.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
0 Kudos
Highlighted
Level 12
Level 12
3,728 3,680 305 724
Message 3 of 5
Flag Post
HP Recommended
Some menus are only accessible after you enter a special key combination which can be found in the service manual.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
0 Kudos
Highlighted
Author
Level 3
57 30 3 1
Message 4 of 5
Flag Post
HP Recommended

Thanks for you input.  I think the banding is a broken Rear Carriage Bushing (Q5669-60687), an astonishingly flimsy little 25 cent piece of plastic for which I've ordered a replacement from HP for $28.00 plus shipping.  I'll know tomorrow night. 

 

That said, being pointed toward a non-existent menu that HP insists I need to access to do the job right is, at best, frustrating. After that, troubleshooting gets less methodical and more of a guessing game.  I'm also less than extatic that they've completely discontinued support for this, the non-PS version of the 24" Z3200. I would even be willing to purchase support tickets, but I'm on my own.  

 

I've followed the manual scrupulously.  The missing menu is supposed to be a sub of the diagnostic menu, which I can access without a problem via the key combination the manual sets forth.

 

At the end of the day, it's an amazing printer, though-- assuming I can get it back up.    

0 Kudos
Highlighted
Level 12
Level 12
3,728 3,680 305 724
Message 5 of 5
Flag Post
HP Recommended

If you broke the hateful little bushing it will definitely cause print quality problems .

I would say you would not believe how careful I am when working with that carriage but you would believe it

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation