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twoidea Honor Student
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CUTTER INSTALLATION FAILURE CHECK CUTTER AND REBOOT 31:02

HP-T610-Q6712A-44 İNCH

1.jpg2.jpg3.jpgGood day to everyone;
printer cutter knife plastic was working despite the broken. but when I was on, I set the knife to be disabled from the menu because we are printing canvas. When I reboot, the nu has remained in error and in no way goes into the menu or in. how can you help?

error code: 31:02
CUTTER INSTALLATION FAILURE CHECK CUTTER AND REBOOT

thanks.de242134-3b7b-4f2f-b384-a464c146c8f2.jpg

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Teacher
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CUTTER INSTALLATION FAILURE CHECK CUTTER AND REBOOT 31:02

Hi 🙂

Code

31:YZ

Description

Cutter
An error has been detected with the cutter.

 

try this first:

Remedy

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly for blockage or any other obvious problems. • Replace the Cutter Assembly.

 
 
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twoidea Honor Student
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CUTTER INSTALLATION FAILURE CHECK CUTTER AND REBOOT 31:02

we tried but the same error continues. Is there a knife sensor on these machines? If you have any where?

Teacher
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CUTTER INSTALLATION FAILURE CHECK CUTTER AND REBOOT 31:02

I advise you to read service manual just to be sure you didn't miss some point of assembling 🙂

https://shared.swissparts.ch/Manuals/HP/Plotter/HP%20Designjet%20T1100%20and%20T610.pdf

it's about the cutter isn't at the right place when printer is on or printer can't first calibrate position like printheads or cutter isn't moving at all...

 

forgot to mention - go to

Chapter 4: Service Tests and Utilities ... but read all about Scan axis tests...

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