11-14-2019 08:28 AM
Looking for a firmware update for the DesignJet 5500.
HP Webpage for download is https ://support.hp.com/ca-en/document/bpp03768#AbT1
and it sends me to http ://h20564.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?lang=en&cc=uk&sp4ts.oid=82228
or to http ://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=82225&swItemId=pl_59704_5&swEnvOid=2002
or http ://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=82225&swItemId=pl_59704_5&swEnv0id=2002
But I keep getting
This site can’t be reached
h20564.www2.hp.com refused to connect.
- Checking the connection
- Checking the proxy and the firewall
11-15-2019 05:36 AM
What firmware version are you using right now? I don't think there's been a firmware update from HP for a few years on that model so you may already have the latest.
It should display on the screen during the boot process. If you can post it up there I'm sure someone can tell you if your printer is already up to date.