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‎11-14-2019 08:28 AM

HP Recommended
Product: DesignJet 5500
Operating System: Microsoft Windows 10 (64-bit)

Looking for a firmware update for the DesignJet 5500.

 

HP Webpage for download is https ://support.hp.com/ca-en/document/bpp03768#AbT1
and it sends me to http ://h20564.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?lang=en&cc=uk&sp4ts.oid=82228
or to http ://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=82225&swItemId=pl_59704_5&swEnvOid=2002
or http ://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=82225&swItemId=pl_59704_5&swEnv0id=2002

But I keep getting 

This site can’t be reached

h20564.www2.hp.com refused to connect.

Try:

ERR_CONNECTION_REFUSED
 
So how the heck is one supposed to get the $%^&*( download?!?!?!  The chat agent does not recognize the word "firmware".
1 person had the same question
1 REPLY 1

‎11-15-2019 05:36 AM

HP Recommended

What firmware version are you using right now?  I don't think there's been a firmware update from HP for a few years on that model so you may already have the latest.

 

It should display on the screen during the boot process.  If you can post it up there I'm sure someone can tell you if your printer is already up to date.

I don't work for HP....I just repair their printers.
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