10-08-2019 11:32 AM
Hi I’ve turned my printer on and I keep getting the same image on the lcd display and also my computer can not detect the printer to update the firmware any suggestions would be appreciated
10-09-2019 12:58 AM
The error you are getting indicates a problem with a printhead. Has the printer ever worked on Windows 10?
11-15-2019 04:59 AM
An update to the problem
I connected the printer to a older pc running on windows xp using a c32-db25 parallel cable and I managed to update the firmware on the printer and no longer shows the x on the display.