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‎09-19-2019 08:12 AM

HP Recommended
Product: Designjet T1200
Operating System: Microsoft Windows 10 (64-bit)

Hi. When replacing the cartridges some cartridges, the plotter say "defective cartridge". The user reboot the plotter, then the cartridge is no more defective for a while, then the defective error come back.

 

I have replace the "Ink supply station left". It work for 2 or 3 months, then came back the error.

 

Any idea about the problem?

 

NOTE: they use original cartridges that are not pass due.

2 REPLIES 2

‎09-19-2019 11:52 AM

HP Recommended

I seem to recall a firmware update that helped resolve this problem.  Might try that first.

I don't work for HP....I just repair their printers.
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‎10-02-2019 10:02 AM

HP Recommended

Hi. Thanks for your help.

 

I tried the firmware update,  it seem to solve the problem, but after  a week, the user had to replace 2 cartridges (MK & cyan) and the plotter gave the defectives cartridges message.

 

Any idea of what could be the next step to solve the problem?

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