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Designjet T2300 showing out of ink on random tank with new ink

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Designjet T2300

We just purchased this T2300 from a community college that said this printer was working.  It arrived with expired and some near empty ink cartridges.  I purchased all new ink cartridges and replaced.  The C and sometimes M cartridge immediately came back with "out of ink"  "replace ink cartridge" .  I figured I had gotten a bad new cartridge.  I replaced the C and M with another set of new cartridges.   The same errors are still appearing.  The contacts and other connection points look clean and normal.  The printer will not let me do anything with it with the ink "empty."  I have the service manual and have worked on large format printers before.  Are there any suggestions out there on what troubleshooting I can do?

 

Thank You in advance

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Hello,

 

can you share the service plot of the plotter? you can retrieve it from http://PRINTER_IP/hp/device/webAccess/allServicePlot.htm

replace the PRINTER_IP with the IP of the plotter

I am an HP Employee.
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Current Media, Printhead and Ink Information (1 of 2)   Date: Apr 23, 2020     Product: HP Designjet T2300   [edit]    Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     Current Printer Configuration   Language: English     Virtual Memory: 32 GB     Physical Memory: 640 MB     Disk capacity: 160.0 GB               Scanner Configuration   Device Id: LightWing     Serial Number: SRV081104581     Firmware version: 36026     HW Board revision: 70-SUL-I05    Paper Loaded Information   Paper Path: Sheet     Paper Loaded Status: Out of paper                 Paper Path: Roll 1     Paper Loaded Status: Standby     Media Type: Plain Paper           Media Width: 1067 mm / 42.0 inches     Media Length: not available     Paper Path: Roll 2     Paper Loaded Status: Standby     Media Type: Plain Paper           Media Width: 914 mm / 36.0 inches     Media Length: not available     Current Printhead Kit Info (I)    Warranty status   Printhead Service Code   Status   Error ID Code   Product Number     1 - Gray-Photo black Out of warranty   nLO29ma30SqRvWwsh9zJGA==   non-HP ink   256   C9380A     2 - Matte black-Yellow Out of warranty   Cqt+eUkMMq0ym0zRepXX7g==   non-HP ink   256   C9384A     3 - Magenta-Cyan Out of warranty   crxoXJ0+OCfcBjS486IlOA==   non-HP ink   256   C9383A     Current Printhead Kit Info (II)    Product Name   Serial Number   Warranty Date     1 - Gray-Photo black HP 72   4-1-6451465-12-2011   20130325     2 - Matte black-Yellow HP 72   4-1-4703867-51-2010   20121223     3 - Magenta-Cyan HP 72   4-2-4720847-51-2010   20121223     Current Printhead Kit Info (III)    Used non-HP ink   Used expired ink   Ink Used   Warranty Spent     1 - Gray-Photo black true   true   393 ml   39%     2 - Matte black-Yellow true   true   1126 ml   112%     3 - Magenta-Cyan true   true   283 ml   28%     Current Printhead Kit Info (IV)    Usage Time   Max. Recovery Level   Scan Axis Shutdown     1 - Gray-Photo black 27 h   0   0     2 - Matte black-Yellow 26 h   0   0     3 - Magenta-Cyan 27 h   0   0     Current Media, Printhead and Ink Information (2 of 2)   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     Current Ink Cartridge Info (I)    Status   Product Name   Product Number   Serial Number   Install Date     Gray non-HP      C9374A   524549-30-23   20200401     Photo black non-HP      C9370A   629400-30-23   20200401     Matte black non-HP      C9403A   571411-30-23   20200401     Yellow non-HP      C9373A   568083-30-23   20200401     Magenta replace      C9372A   695123-30-23   20200408     Cyan replace      C9371A   727872-30-23   19700101     Current Ink Cartridge Info (II)    Expiration Date   Manufacturer   Capacity   Level   Used non-HP Ink     Gray 19700101   Non-HP   130 ml   100 %   true     Photo black 19700101   Non-HP   130 ml   100 %   true     Matte black 19700101   Non-HP   130 ml   99 %   true     Yellow 19700101   Non-HP   130 ml   99 %   true     Magenta 19700101   Non-HP   130 ml   0 %   true     Cyan 19700101   Non-HP   130 ml   0 %   false    

 

Printer Usage Information (1 of 2)   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     Printer Usage   Total printed media: 2,508.66 m² / 27,003.01 ft²     Total number of prints: 4401     Scanner Usage   Scanned area for copies: 12.83 m² / 138.12 ft²     Total number of copies: 0     Total number of color copies: 23     Total number of mono copies: 23     Scanned area for scans: 2628631.79 m² / 28294355.28 ft²     Total number of scans: 0     Total number of color scans: 261     Total number of mono scans: 261     Total number of scans to USB: 97     Total number of scans to network: 1961     Total number of scans to HP ePrint & Share: 0           Usage per Printhead Slot    Color   Product Number   Printheads Used   Total Insertions     Slot 1 Photo black-Gray   C9380A   1   1     Slot 2 Yellow-Matte black   C9384A   1   2     Slot 3 Cyan-Magenta   C9383A   1   1     Component Usage   Belt usage (# cycles): 86078     Motor usage (# cycles): 86078     Cutter usage (# cycles): 4350     Trailing cable usage (# cycles): 86078     Tube ISS usage (# cycles): 86078     Tube Primer (cc): 1     Bushings life (# cycles): 86078     Scan Axis cycles at 50 ips (# cycles): 7900     Scan Axis run distance (meters): 129037     Color sensor life (hours): 0     Drop detector working time (hours): 0     Power Off Cycles (# cycles): 49     Power On Cycles (# cycles): 88     Service Station Cycles (# cycles): 38958     Paper driver motor usage (meters): 6538     Printhead On/Off Cycles (#cycles): 5846     Plug Time (hours): 28074     Roll switches (# cycles): 272     Line Sensor Life (hours): 0     Working time (hours): 62     Total CLCs: 0     Correct CLCs: 0     Spittoon Usage   Right Spittoon: 55351     Aerosol FAN: 0     Full bleed foams: 0     Preventative maintenance Usage   Preventive maintenance kit #1 2 %     Preventive maintenance kit #2 15 %     Job Accounting   Date   Job name Job type / source   Optimized for   Image quality / Max detail     2020-04-03 11:00:43   HPCPY0331 Copy / Scanner-Builtin   Images   Fast / Off     2020-03-30 10:40:24    Print / Driver   Images   Normal / Off     2020-03-30 10:40:19    Print / Driver   Images   Normal / Off     2020-03-30 10:40:13    Print / Driver   Images   Normal / Off     2020-03-24 14:50:54    Print / Driver   Images   Normal / Off   Printer Usage Information (2 of 2)   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     Usage per Cartridge Slot    Product Number   Usage   Total Insertions     1 - Gray C9374A   3 Cartridges / 196 cc   8     1 - Gray C9401A   0 Cartridges / 0 cc   8     1 - Gray C9401S   1 Cartridges / 36 cc   8     2 - Photo black C9370A   3 Cartridges / 126 cc   6     2 - Photo black C9397A   0 Cartridges / 0 cc   6     2 - Photo black C9397S   1 Cartridges / 38 cc   6     3 - Matte black CH575A   0 Cartridges / 0 cc   16     3 - Matte black C9403A   8 Cartridges / 856 cc   16     3 - Matte black C9402A   1 Cartridges / 65 cc   16     4 - Yellow C9373A   3 Cartridges / 186 cc   9     4 - Yellow C9400A   0 Cartridges / 0 cc   9     4 - Yellow C9400S   1 Cartridges / 39 cc   9     5 - Magenta C9372A   4 Cartridges / 105 cc   20     5 - Magenta C9399A   0 Cartridges / 0 cc   20     5 - Magenta C9399S   1 Cartridges / 38 cc   20     6 - Cyan C9371A   2 Cartridges / 104 cc   11     6 - Cyan C9398A   0 Cartridges / 0 cc   11     6 - Cyan C9398S   1 Cartridges / 38 cc   11     Media Usage per Media Type Plain Paper     2,508.66 m² / 27,003.01 ft²    

 

Event Logs (1 of 2)   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     System Errors   Event #   Severity   Error Code   Internal Code F/W Version   Media Usage   Line   Date     1   severe   79:04   -1161889074 IG_06_00_00.2   2508.663818   MediaPathTurboTajActions.cpp:2703   20200403     2   severe   86:01   274731009 IG_06_00_00.2   2508.663818   CarriageServoMotor.cp:1627   20200403     3   severe   01.1:10   270548993 IG_06_00_00.2   2508.594238   AsicBus.cpp:661   20160630     4   severe   08:04   -2146414584 IG_06_00_00.2   2508.594238   UpcomAtlas.cpp:440   20160630     5   severe   08:04   -2146414584 IG_06_00_00.2   2396.783447   UpcomAtlas.cpp:440   20140516     6   severe   86:01   274731009 IG_03_05_00.3   2274.363770   CarriageServoMotor.cp:1627   20140317     7   severe   79:04   1076891649 IG_03_05_00.3   2254.145752   fsm.cpp:1082   20140305     8   severe   86:01   274731009 IG_03_05_00.3   2254.145752   CarriageServoMotor.cp:1627   20140305     9   severe   79:04   -1161889074 IG_03_05_00.3   2253.448975   MediaPathTurboTajActions.cpp:3486   20140305     10   severe   86:01   274731009 IG_03_05_00.3   2253.448975   CarriageServoMotor.cp:1627   20140305     11   severe   86:01   274731009 IG_03_05_00.3   2164.095703   CarriageServoMotor.cp:1627   20140127     12   severe   21:13   277876738 IG_03_05_00.3   2034.686768   ServiceStationCommon.cpp:1149   20131206     13   severe   21:13   277876738 IG_03_05_00.3   2034.686768   ServiceServoMotor.cpp:1012   20131206     14   severe   86:01   274731010 IG_03_05_00.3   1844.695557   MechanicalInitiatorCommon.cpp:572   20130626     15   severe   86:01   274731010 IG_03_05_00.3   1844.695557   MechanicalInitiatorCommon.cpp:572   20130626     16   severe   86:01   274731010 IG_03_05_00.3   1844.695557   MechanicalInitiatorCommon.cpp:572   20130626     17   severe   86:01   274731010 IG_03_05_00.3   1844.695557   MechanicalInitiatorCommon.cpp:572   20130626     18   severe   86:01   274731009 IG_03_05_00.3   1844.138184   CarriageServoMotor.cp:1627   20130626     19   severe   08:04   -2146414584 IG_03_05_00.3   1830.858154   UpcomAtlas.cpp:440   20130618     20   emergency   79:04   1074794497 IG_03_05_00.3   1830.858154   EngineWatchdogBase.cpp:594   20130618     System Warnings   Event #   Severity   Error Code   Internal Code F/W Version   Media Usage   Line   Date     1   advisory   09:01   1611665421 IG_06_00_00.2   2508.663818   ScannerLibraryCommon.cpp:206   20200403     2   advisory   61:01   537952258 IG_06_00_00.2   2508.663818   pm_utils.c:870   20170426     3   advisory   79:03   270536705 IG_06_00_00.2   2508.594238   SpaceRpcElektra.cpp:1485   20160630     4   advisory   39.11:01   276836355 IG_06_00_00.2   2508.594238   TurboTajMultiRollStateMachine.cpp:731   20140707     5   advisory   39.2:01   276836354 IG_06_00_00.2   2508.594238   TurboTajMultiRollStateMachine.cpp:443   20140707     6   advisory   39.1:01   276836353 IG_06_00_00.2   2508.594238   TurboTajMultiRollStateMachine.cpp:448   20140707     7   advisory   09:01   1611665421 IG_06_00_00.2   2456.523926   ScannerLibraryCommon.cpp:206   20140612     8   advisory   09:01   1611665421 IG_03_05_00.3   2366.575195   ScannerLibraryCommon.cpp:206   20140421     9   advisory   09:01   1611665421 IG_03_05_00.3   2352.500488   ScannerLibraryCommon.cpp:206   20140410     10   advisory   09:03   1612713985 IG_03_05_00.3   2345.881104   ScannerLibraryCommon.cpp:206   20140407     11   advisory   09:01   1611665421 IG_03_05_00.3   2330.830811   ScannerLibraryCommon.cpp:206   20140404     12   advisory   09:01   1611665421 IG_03_05_00.3   2330.830811   ScannerLibraryCommon.cpp:206   20140404     13   advisory   09:01   1611665421 IG_03_05_00.3   2330.830811   ScannerLibraryCommon.cpp:206   20140404     14   advisory   09:01   1611665421 IG_03_05_00.3   2330.830811   ScannerLibraryCommon.cpp:206   20140404     15   advisory   09:01   1611665421 IG_03_05_00.3   2326.231934   ScannerLibraryCommon.cpp:206   20140403     16   advisory   09:01   1611665421 IG_03_05_00.3   2326.231934   ScannerLibraryCommon.cpp:206   20140403     17   advisory   09:01   1611665421 IG_03_05_00.3   2324.717773   ScannerLibraryCommon.cpp:206   20140402     18   advisory   09:01   1611665421 IG_03_05_00.3   2324.717773   ScannerLibraryCommon.cpp:206   20140402     19   advisory   39.1:01   276836353 IG_03_05_00.3   2254.145752   TurboTajMultiRollStateMachine.cpp:437   20140306     20   advisory   09:01   1611665421 IG_03_05_00.3   2198.559326   ScannerLibraryCommon.cpp:206   20140211     Event Logs (2 of 2)   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     Printhead Error Log   Printheads name    Serial Number   Printhead Service Code   Status   Usage   % Ink   Max   Error                   time   Used   Recovery   Code                        Level        1 - Photo black-Gray    4-1-6451465-12-2011   tJXNMij+aMeHhoLzZaTOaw==   256   27 h   39   0   1048576     2 - Yellow-Matte black    4-1-4703867-51-2010   8XkBo0iPYbePAot9/FEe7g==   256   26 h   112   0   1048576     3 - Cyan-Magenta    4-2-4720847-51-2010   RmBiyrfsg8PZtEx5w2on1A==   256   27 h   28   0   1048576     Historic data of Non-HP and Expired ink usage   Ink Type Historic Non-HP   Historic Non-HP   Historic Expired   Historic Expired      ink used   ink used date   ink used   ink used date     Gray No   -   Yes   Jun 27, 2016     Photo black No   -   Yes   Jun 27, 2016     Matte black No   -   Yes   Mar 24, 2020     Yellow No   -   Yes   Jun 27, 2016     Magenta No   -   Yes   Jun 27, 2016     Cyan No   -   Yes   Jun 27, 2016    

 

Calibration Status   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge     General Calibrations   Printhead alignment not done     Drop Detector calibration done     Line Sensor calibration done     Media-specific Calibrations   Media Name Color   Date   Paper Advance CAD   Date     Heavyweight Coated Paper Recommended   -   Default   -     HP Bright White Inkjet Paper N/A   -   Default   -     Bright White Bond Paper N/A   -   Default   -     Photo Gloss Paper Obsolete   Apr 10, 2011   Default   -     Matte Film N/A   -   Default   -     HP Translucent Bond N/A   -   Default   -     Photo Matte Paper Recommended   -   Default   -     Adhesive Polypropylene Matte N/A   -   Default   -     Generic Natural Tracing Paper <65g/m2 N/A   -   Default   -     Adhesive Vinyl N/A   -   Default   -     HP Premium Satin Photo Paper Recommended   -   Default   -     HP Coated Paper Recommended   -   Default   -     Coated Paper Recommended   -   Default   -     HP Recycled Bond Paper N/A   -   Default   -     HP Universal Semi-gloss Photo Paper Recommended   -   Default   -     Backlit Material N/A   -   Default   -     Plain Paper N/A   -   Default   -     HP Super Heavyweight Plus Matte Paper Recommended   -   Default   -     Super Heavyweight Coated Paper Recommended   -   Default   -     HP Natural Tracing Paper N/A   -   Default   -     Transparent/Clear Film N/A   -   Default   -     Photo Semi-Gloss/Satin Paper Recommended   -   Default   -     Cling N/A   -   Default   -     Vellum paper N/A   -   Default   -     Adhesive Paper N/A   -   Default   -     Generic Natural Tracing Paper >65g/m2 N/A   -   Default   -     Adhesive Polypropylene Satin N/A   -   Default   -     HP Premium Gloss Photo Paper Recommended   -   Default   -     HP Heavyweight Coated Paper Recommended   -   Default   -     HP Universal Bond Paper N/A   -   Default   -     HP Universal High-gloss Photo Paper Recommended   -   Default   -    

 

Connectivity Configuration   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge    

=================================== IO DIAGNOSTIC PAGE =================================== ----------- Gigabit Ethernet ----------- ----------------- USB ------------------ Installed: Yes Installed: Yes IP enabled: Yes Printing enabled: Yes Printing enabled: Yes Firewall enabled: Yes ------------ JetDirect EIO ------------- Installed: No Printing enabled: No --- Diagnostics and Troubleshooting ---- -------- Connectivity Settings --------- The connectivity troubleshooting wizard Internet connection enabled: Yes has not been run recently Proxy: Direct access Download/Upload speed limit: Disabled Firmware Update Check: Automatic Firmware Update Download: Automatic ----------- ePrint Settings ------------ HP ePrint Center status: Disconnected HP ePrint Center connectivity: Removed Printer code: Not assigned Printer e-mail address: Not assigned HP ePrint Center Jobs: On hold HP ePrint Center URL: www.hp.com/go/eprintcenter

  Connectivity Configuration   Date: Apr 23, 2020     Product: HP Designjet T2300     Serial Number: CN1493K045     Firmware: IG_06_00_00.2     Product number: CN727A     Service ID: 21154     Printer status:             Replace M cartridge    

===================================== Gigabit Ethernet ===================================== --------- General Information ---------- ----------------- IPv4 ----------------- Status: I/O Card Ready Status: Ready Model Number: CN727A Hardware Address: 3C4A926BDF90 IP Address: 192.168.1.45 Firmware Version: IG_06_00_00.2 Subnet Mask: 255.255.255.0 Port Config: AUTO Default Gateway: 192.168.1.1 Auto Negotiation: On Config By: DHCP DHCP Server: 192.168.1.1 ---------- Security Settings ----------- IPsec: Disabled Bonjour Service Name: Secure Web: HTTPS Optional HP Designjet T2300 [6BDF90] Cert Expires: 2016-06-02 00:00 UTC SNMP Versions: 1;2 ----------------- IPv6 ----------------- SNMP Set Cmty Name:Not Specified/Default Status: Disabled SNMP Get Cmty Name:Not Specified/Default ---------- Network Statistics ---------- Total Packets Received: 1277515 Unicast Packets Received: 892810 Bad Packets Received: 0 Framing Errors Received: 0 Total Packets Transmitted: 407913 Unsendable Packets: 0 Transmit Collisions: 0 Transmit Late Collisions: 0 ---------------- TCP/IP ---------------- IPv4: Enabled IPv6: Disabled Host Name: NPI6BDF90 IPv4 Domain Name: Not Specified IPv6 Domain Name: Not Specified Primary DNS Server: 192.168.1.1 Secondary DNS Server: Not Specified DNS(IPv6): Not Specified WINS Server: Not Specified Idle Timeout: 270 sec

 

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Hello thanks for the feedback, it's possible to share via transfer? to get the full picture?

I am an HP Employee.
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Hello.

The problem with the plotter is this. It has the tube that carries the ink from the cartridges to the head with air or lack of ink. This happens frequently and does not appear in any service manuals. You must the fallowing. 

1. Put the plotter in head change position, when it shows " open window and remove head" turn off by the back switch.

2. Now open front window and remove the head M. 

3. Put a new cartridge and remove all air inside the M tube with a syringes until the ink come out.

4. Put the head again. Close the window and turn on. 

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