cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
577
Flag Post

Designjet Z2100 Printhead help needed!!!

HP Recommended
Designjet Z2100
Mac OS X 10.11 El Capitan

Hi

 

I've been having a problem with our z2100 black drag lines keep appearing on prints. They're always in the same place everytime. 

 

Please see attached image. IMG_2187.JPG

 

I've tried cleaning printerheads both with the system clean and taking them out of the machine and cleaning them with a lint cloth.

 

I printed this yesterday - All the circles indicate gaps in the print.

 

IMG_2199.JPG

 

I was told it could be something to do with the jets on the printheads. 

 

ANY HELP / ADVICE????

 

 

Thank you 

 

1 REPLY 1
Highlighted
Level 13
7,130 7,121 558 1,011
Message 2 of 2
Flag Post
HP Recommended

I thought I answered this before and I think you responded since you now say you physically cleaned the heads. If there is no debris on the right side near or in the service station, the first thing I would do is replace the printhead to see if the issue goes away.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation