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‎03-29-2016 08:09 AM

HP Recommended
Product: Designjet T610
Operating System: Microsoft Windows 8.1 (64-bit)

MY Hp Utility will not keep track of ink levels for me anymore.  It tells me 'Unavailable'.  It is not on a network and is connected via USB.  I really need this app to work!  I do not want to have to go to the printer every day to check levels.  I want to be notified when ink levels are low.  This happened when I recently got a new computer.  The store tech downloaded current drivers from the internet.   I hope someone can help. Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2016 09:52 AM

HP Recommended

You might want to continue on your new post

 

http://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/T610-Ink-Level-Utilit...

 

Yes I'm sure.

 

I you believe that this used to work before, have you try to get a computer with the sate OS you used to have to test and emulate the enviroment?

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

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3 REPLIES 3

‎03-29-2016 01:37 PM

HP Recommended

Hi,

 

If you are using non HP ink you will get that info.

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎03-30-2016 10:18 AM

HP Recommended

Thank you for your reply, however I was not using HP ink before and was still getting ink levels via hp utility?  It only stopped after getting the new ccomputer.  Are you sure that is the reason?

Was this reply helpful? Yes No

‎04-04-2016 09:52 AM

HP Recommended

You might want to continue on your new post

 

http://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/T610-Ink-Level-Utilit...

 

Yes I'm sure.

 

I you believe that this used to work before, have you try to get a computer with the sate OS you used to have to test and emulate the enviroment?

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
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