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Error 24:10 on a Z6200

HP DesignJet Z6200
Microsoft Windows 10 (32-bit)

I have the error message 24:10. I was able to get the full error message to come up, but it will not let me go into the service mode. It will not go past the error screen. I am pushing the down arrow, stop, and power button all at once. Noting is happening. How can I get past the error screen?

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Error 24:10 on a Z6200

From troubleshooting documentation

 

SE 24:10

Cause: A broken bag has been detected in one of the Ink Cartridges
Solution: Try the following:
  • Press Down + Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable.
       NOTE:
    If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced.
  • If no cartridge seems contaminated, follow the broken bag recovery procedure for more information.
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