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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-15-2014 03:27 PM

HP Recommended

I have a designjet T790 when initializing hang a 20% and later displays error 8:04. I tried to upgrade the firmware it also  get hanged at 20% and display the error 8:04.  To enter diagnostic mode is also hanged at 20% it also displays error 8:04. I need your help 

5 REPLIES 5

‎08-15-2014 03:46 PM

HP Recommended
System Error: 08:04
Problem Description: Touch Control Panel communication to the product functions at the initialization, but during
normal working the communication is lost.
Corrective action: Try the following:
1. Reseat printer’s formatter (do this by loosening the formatter screws, disconnect and
reconnect the formatter, and tighten the screws again).
2. Replace the Formatter Board see Formatter on page 290
NOTE: For Revision B printers the Formatter and Hard Disk are replaced as a single
part,
3. Replace the HDD, see Hard Disk Drive on page 296
NOTE: For Revision B printers the Formatter and Hard Disk are replaced as a single
part,
4. Check connections of USB cable from Engine PCA to Interconnect PCAs.
5. Replace the Interconnect PCA, see Interconnect PCA on page 316.
6. Replace the Touch Control Panel Touch Control Panel on page 429
7. Check the event log at the EWS support pages to see if there is another SE (for instance
07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product
log and the diagnostics package on page 75
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‎03-18-2016 10:21 AM

HP Recommended

Did anyone figure this problem out?  My HP Designjet T790 worked one day then the next it had error 59.3:00 followed by error 8:04.  I have gotten no support from HP.  I have not replaced any parts on the machine.  It just quit working.  I did force a firmwear update but had no change in error codes.  This machine is not inexpesive and was bought brand new a few years ago.  It now just collects dust.   Any input would be greatly appreciated!!!  Thanks

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‎03-21-2016 11:43 AM

HP Recommended

Hello,

 

Please follow up on the following post

http://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/Re-HP-Designjet-T2300...

 

Copy and paste the same question on multiple posts does not really help to find a solution

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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‎04-21-2017 08:05 PM

HP Recommended

I am also experiencing the same problem as you. My machine HP T795 is also error 08:04 I also very much want to ask the expert help me

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‎04-22-2017 01:26 AM

HP Recommended

 

 

 

I repaired this replacing mainboard .  You can also replace the chipset on it but it is hard job 

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