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HP DJ T100 will not print from a roll

HP Recommended
DesignJet T100
Microsoft Windows 10 (64-bit)

I have exactly the same problem reported last year by Tjcaine.  New DJ T100 printer will not print from the roll.  It prints 3 or 4 inches of the page and then stops and unloads the roll.  I am printing wireless, not cable connected.

 

Did anyone answer Tjcaine's problem?

 

Thanks.

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