cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 8
600
Flag Post

HP DesignJet 500ps42

HP Recommended
HP Desktop All-In-One
Microsoft Windows 10 (64-bit)

After a windows update my computer won't print to my HP DesignJet 500PS42. When I go to installed printers it no longer show up that way, instead is says "HP Designjet 500PS42+HPGL2 Card". When i select that one as my printer is says "The document canot be printed" and "an error occurred while printing the document. I have tried updating the driver and it says that it already has the corect driver. I have uninstalled and reinstalled and still nothing. Any clues on what to do?

7 REPLIES 7
Highlighted
Level 4
105 98 7 14
Message 2 of 8
Flag Post
HP Recommended

are you using the HPGL2 card or you using USB?

Reply
0 Kudos
Highlighted
New member
3 3 0 1
Message 3 of 8
Flag Post
HP Recommended

I am having the same issue with my DesignJet 500 42 plugged into my network with a CAT6 network cable. My printer has a HP JetDirect 625N network card installed.

 

I have been printing fine for years from my Windows 10 Pro machine. Now, after the Windows Update 2 days ago, I can't get it to print. When I try to print a file using Adobe Acrobat DC, I get "The document could not be printed" and then "An error occurred while printing the document". When I try to print from Adobe InDesign 2020, the program just crashes.

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 4 of 8
Flag Post
HP Recommended

I have the same issue.  After windows updated to build 2004 my HP design Jet 500 stopped printing.  I can't revert back to a previous build as I had done a windows reset. (due to other windows issues!).  I'm using a single port print server over my CAT 6 network.  It's been working well for several years, but has now quit.  I tried re-installing the plotter as a local machine and the same thing, not plotting.  Hopefully either HP will fix the drivers for the plotter, or Microsoft will fix the issue with an update to windows 10.

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 5 of 8
Flag Post
HP Recommended

HP Designjet 500+HPGL-2 card driver has problem with Windows 10 x64.

Windows cannot communicate with the printer after some of the latest updates.

I have tried all available drivers (6.1 / 2006, 8.1 / 2013)

The HPGL-2 card is working properly.

The usb connection is working properly.

Please update the driver.

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 6 of 8
Flag Post
HP Recommended

USB

Reply
0 Kudos
Highlighted
Level 4
105 98 7 14
Message 7 of 8
Flag Post
HP Recommended

https://youtu.be/CWARLO4RNhs

have you tried this yet, see if it helps you.

If you have an older printer for which HP no longer provides a full-featured printer driver, this video explains how to install an alternate printer driver. ...
Reply
0 Kudos
Highlighted
New member
3 3 0 1
Message 8 of 8
Flag Post
HP Recommended

SOLVED!!!

 

I just read the solution on a similar post about the "HP DesignJet 800 not printing" by a user named @CorvusTyto.

 

On my Windows 10 machine, I went to Windows Update, clicked on "View update history", found Windows Update KB4560960 and UNINSTALLED IT.  Then, I rebooted my computer as directed and walaaa... I could print to my HP DesignJet 500 42 again as normal!

 

Apparently, Microsoft is aware that there update caused this problem and they are working on a fix as shown in the "Known issues" section of https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation