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Student
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Member Since: ‎02-16-2017
Message 1 of 4 (267 Views)

HP DesignJet T120 Blue screen error B3B249B0

Product Name: HP DesignJet T120
Operating System: Microsoft Windows 7 (64-bit)

I have this error and can't get the printer to boot normally.  I have removed power held down the power button while plugging it back in but that didn't work.  Still getting blue screen with that code no matter what I try.  Anyone have any info on this code?  Thanks in advance for assisting!

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Regents Professor
Posts: 5,925
Member Since: ‎01-17-2009
Message 2 of 4 (223 Views)

Re: HP DesignJet T120 Blue screen error B3B249B0

Master's Graduate
Posts: 374
Member Since: ‎02-01-2011
Message 3 of 4 (134 Views)

Re: HP DesignJet T120 Blue screen error B3B249B0

Hi,

 

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

 

Also try to Isolate the printer by removing any connectivity cables, printhead

 

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

 

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

 

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

original.jpg

N.B: Part No. CQ890-67081 is an older revision.

 

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.


If problems with the FW, will not recommend you to use the old USB with the firmware again.

 

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

 

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

 

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

 

http://www.ebay.co.uk/itm/282153834889

 

 

 

Thanks,
Rashed

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Regents Professor
Posts: 5,925
Member Since: ‎01-17-2009
Message 4 of 4 (126 Views)

Re: HP DesignJet T120 Blue screen error B3B249B0

[ Edited ]

95% of the time the issue is the firmware usb drive pictured above. It is available from hp parts and at 25.00US a lot cheaper than the main board that contains it. HP Part Number:  CQ890-67105

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=133D577761EF443F9257D18BDE8EF222&SearchIn=P...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation