cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
281
Flag Post

HP Designjet 500 Windows 10

HP Recommended
Designjet 500

Hello everyone

 

I recently bought a used HP Designjet 500. I use a Windows 10 PC and connected the printer through a USB cable. At first, the printer worked perfectly, I didn't even have to download a driver or anything. Suddenly, the printer stopped working. The printer gets connected and I can add it through the general settings, but that does not help it. Every time I try to print, there pop's up an error message, saying the connection could not be established. I tried downloading the driver file, but I am only getting weird DA,DL,CH,EX data that my pc is not able to open. I also downloaded WinZip but I was still not able to get to the setup file. Even though the printer's drivers aren't available for Windows 10, I read that the printer can still be connected, as was the case in the beginning in my situation. I would be very happy about any help, regarding how to connect the printer properly. Thank you all in advance!

 

 

1 REPLY 1
Highlighted
Level 2
31 17 0 1
Message 2 of 2
Flag Post
HP Recommended

Yes, there is a way to fix this new issue you have. For assistance [content removed]

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation