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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-22-2017 12:51 PM

HP Recommended
Product: HP T 2500
Operating System: Microsoft Windows 10 (64-bit)

My customer's 3 year old HP t 2500 plotter unloads roll 1 when the system shuts down and goes into the power saver mode.  When it comes out of hibernation the plotter thinks there is no paper or sometimes shows a jam. 

 

The firmware is up to date and no related errors show up in the event log.  The problem is also intermitent and is difficult to reproduce. 

 

I was hoping that someone at HP may check into this and possibly provide a solution for this issue.   

 

Note:  I have asked the customer to load 2nd roll and leave roll 1 empty to see if the problem occurs there as well.   I do appreciate any help that HP or someone else may be able provide with this problem.  

 

 

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