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pcastellano28 Honor Student
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Lost IP Connectivity - "No IP Interface Active."

Example:Designjet T770 Pavilion 65XX
Microsoft Windows 8.1 (64-bit)

Plotter displaying  "lost ip connectivity". Using the printer's menus, searched Setup and Connectivity menus . Connectivity showed option to "View Information", but went through all the menus and was unable to locate where to modify IP method and configuration.  Searched Manual and internet, reset to factory defaults. Cannot locate this on pritner's menus, Do I need to connect a pc to usb port to configure? 

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Associate Professor
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Lost IP Connectivity - "No IP Interface Active."

If the network has failed or is disabled you will not see if. Look for activity lights on card. You may need to start in configuration or service mode to access the network card.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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pcastellano28 Honor Student
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Lost IP Connectivity - "No IP Interface Active."

Checked lights, No activity. Was bad network cable. Replaced and configuration portion of menus appeared.

 

Thanks - was not aware of lights.

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