cancel
david47408 Honor Student
Honor Student
4 2 0 0
Message 1 of 2
95
Flag Post
HP Recommended

OfficeJet Pro 7740 thinks tray 1 is empty but it isn't - it has 11x17. won't print

OfficeJet Pro 7740 Wide Format All-in-One
macOS 10.14 Mojave

I previously had printed onto tabloid with no problem.

 

Now the printer won't print.  Says:

Load Plain Paper

(Tabloid 11x17)

paper in tray 1

confirm guides are in

 

1 REPLY 1
david47408 Honor Student
Honor Student
4 2 0 0
Message 2 of 2
88
Flag Post
HP Recommended

OfficeJet Pro 7740 thinks tray 1 is empty but it isn't - it has 11x17. won't print

PS:

 

I put 11x17 in tray 2 and was able to print.

I put letter size in tray 1 and the printer still thinks the tray is empty.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation