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CN51U4G0KK
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Regionalize reset

HP Deksjet Ink Advantage 2645
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Well, it is getting frustrating! We do have problem with the non compatible ink cartridge also.. We live in Philippines... but i buy this printer in a UAE then  the original ink cartridge is 650 black/tri, but in this Philippines the the compatible ink is 678 black/tri. I would like to request to change the ink cartridge  to 678 to compatible to my country Philippines. pls help me what to do. thank you.  

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Level 4 Alex921
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Regionalize reset

Hi @CN51U4G0KK

 

First at all you need get both ink cartridges from Philippines, to regionalize your printer need contact Tech support to they help you to do this change

 

Hope solve your issue

I work on behalf of HP, regards.
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CN51U4G0KK
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i already buy the new cartridge in Philippines, then the prompt of printer " incompatible cartridge" -the indicated cartridges are not intended for use in this printer. can you give me details for your  tech support to change this, thank you

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NP123
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I am VERY frustrated.

 

I have a printer that I bought in the US but for some reason is set to another region. My ink cartridges went dry after my warranty expired. 

 

I tried searching online to get the z20 cartridges with no luck. I went through the maze of automated assistants with no luck.  Now I’m scanning these boards with no luck. I just need a good email or phone number to get the region reset. 

 

BTW, HP, you should know this is an issue and make it easier to buy cartridges by region rather than frustrating your customers. At this rate, I am NEVER going to by HP again.  I do not need to battle with my printer for as much time as it took me to figure this all out completely on my own. 

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@NP123

 

I have gone through your post and I understand your concerns and frustration

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

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