11-06-2019 08:29 PM
Well, it is getting frustrating! We do have problem with the non compatible ink cartridge also.. We live in Philippines... but i buy this printer in a UAE then the original ink cartridge is 650 black/tri, but in this Philippines the the compatible ink is 678 black/tri. I would like to request to change the ink cartridge to 678 to compatible to my country Philippines. pls help me what to do. thank you.
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11-06-2019 08:54 PM
First at all you need get both ink cartridges from Philippines, to regionalize your printer need contact Tech support to they help you to do this change
Hope solve your issue
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11-06-2019 09:01 PM
i already buy the new cartridge in Philippines, then the prompt of printer " incompatible cartridge" -the indicated cartridges are not intended for use in this printer. can you give me details for your tech support to change this, thank you
12-10-2019 02:22 PM
I am VERY frustrated.
I have a printer that I bought in the US but for some reason is set to another region. My ink cartridges went dry after my warranty expired.
I tried searching online to get the z20 cartridges with no luck. I went through the maze of automated assistants with no luck. Now I’m scanning these boards with no luck. I just need a good email or phone number to get the region reset.
BTW, HP, you should know this is an issue and make it easier to buy cartridges by region rather than frustrating your customers. At this rate, I am NEVER going to by HP again. I do not need to battle with my printer for as much time as it took me to figure this all out completely on my own.
12-12-2019 03:13 PM
I have gone through your post and I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee