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T120 Disabling cutter doesn't disable cutter

HP Recommended
T120
Microsoft Windows 10 (64-bit)

I have a roll loaded, the knife is cutting only 20% of the time, most cutting attempts, it jams up the roll.

 

While waiting on a new knife and a video showing how to replace it, I set the "Enable Cutter" to "Off" on the on-screen display, under "Settings" -> "Print Retrieval"

 

When I turn on the unit using the power button (power strip has been on for days), it attempts to cut the roll. And usually jams.

When the unit is powered up (power strip turned on), it attempts to cut the roll. And usually jams.

 

After plotting a page, it doesn't cut the roll. 

 

Do I have to remove the knife to fully disable cutting?

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HP Recommended

You should not have to but if this is a temporary fix, that is what I would do to stop wasting time and paper.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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One note, when I leave the plot in the plotter and it auto-shuts down, it also attempts to do a paper cut.

 

Looks like pulling the knife is the best bet. I can't seem to find any videos or instructions showing how to remove the knife. Any tips on that?

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