-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Re: T2300 no magenta
Create an account on the HP Community to personalize your profile and ask a question
09-15-2016 01:27 AM
I have tried 2 new printheads to no avail. New inks aswell.
Magenta appears on the calibration prints and internal test prints.
Solved! Go to Solution.
Accepted Solutions
09-19-2016 02:15 PM
Hi,
Try replacing the Ink cartride and the Printhead again.
If they are in warranty call HP to get the replacement.
If you still have the same problem, you could be having problems with the carriage. Flex contacts and carriage PCA.
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
09-15-2016 10:45 AM
Were the "New Printheads" actually new? By that I mean were they new but expired?
Your issue occurs when there is not enough ink in the printhead and it runs dry at the nozzles before new ink from the Tubes works it's way to the nozzles.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
09-15-2016 11:09 AM
Hi,
If the printhead is over heating due to an electrical problem this will happen.
If the Printhead is not been resupplied with ink from the ink cartridge (starvation) this will happen too.
Most of the time this will get resolved by replacing the printhead
Or, replacing the ink cartridge and then the printhead after a few printhead clenings.
If you already did that, run the following test to troubleshoot furter
1- IDS test
2- Leakage test
3- Carrriage Assy test
Also, make sure you have the latest firmware
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
09-19-2016 02:15 PM
Hi,
Try replacing the Ink cartride and the Printhead again.
If they are in warranty call HP to get the replacement.
If you still have the same problem, you could be having problems with the carriage. Flex contacts and carriage PCA.
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
Didn't find what you were looking for? Ask the community