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‎09-15-2016 01:27 AM

HP Recommended
Product: Designjet HP T2300
Operating System: Mac OS X 10.6 Snow Leopard
Magenta fades gradually in the print. After resetting and aligning printhead the magenta appears for One or two prints then fades. Same happens while copying aswell as Printing.

I have tried 2 new printheads to no avail. New inks aswell.

Magenta appears on the calibration prints and internal test prints.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2016 02:15 PM

HP Recommended

Hi,

 

Try replacing the Ink cartride and the Printhead again.

If they are in warranty call HP to get the replacement.

 

If you still have the same problem, you could be having problems with the carriage. Flex contacts and carriage PCA.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

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10 REPLIES 10

‎09-15-2016 10:45 AM

HP Recommended

Were the "New Printheads" actually new? By that I mean were they new but expired?

 

Your issue occurs when there is not enough ink in the printhead and it runs dry at the nozzles before new ink from the Tubes works it's way to the nozzles.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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‎09-15-2016 10:51 AM

HP Recommended
I see. One printhead is purchased and delivered via an HP reseller just this week. The other a couple of months ago and has printed 86 ml only. Both stated OK and in warranty as per the display.
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‎09-15-2016 11:09 AM

HP Recommended

Hi,

 

If the printhead is over heating due to an electrical problem this will happen.

 

If the Printhead is not been resupplied with ink from the ink cartridge (starvation) this will happen too.

 

Most of the time this will get resolved by replacing the printhead

 

Or, replacing the ink cartridge and then the printhead after a few printhead clenings.

 

If you already did that, run the following test to troubleshoot furter

 

1- IDS test

2- Leakage test

3- Carrriage Assy test

 

Also, make sure you have the latest firmware

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎09-17-2016 04:07 PM

HP Recommended
Problem persists.
IDS, leakage and carriage assy test states OK.
After a cleaning one print came out fine but the second came out with faded magenta.

Any ideas?
Was this reply helpful? Yes No

‎09-19-2016 02:15 PM

HP Recommended

Hi,

 

Try replacing the Ink cartride and the Printhead again.

If they are in warranty call HP to get the replacement.

 

If you still have the same problem, you could be having problems with the carriage. Flex contacts and carriage PCA.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎09-20-2016 04:13 PM

HP Recommended
While waiting for warranty replace i restarted the printer and got error code 79:04
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‎09-21-2016 12:18 AM

HP Recommended

Did you update the Firmware already?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎09-21-2016 12:30 AM

HP Recommended
I did update successfully
Was this reply helpful? Yes No

‎09-21-2016 12:42 AM

HP Recommended

What is the status of the ink cartridges? Look at the EWS, not the panel.

Also, are there any errors on the printheads?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
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