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T520 Plotter quits cutting pages at random

Designjet T520
Microsoft Windows 7 (64-bit)

When plotting pages from Adobe Reader DC we have started having problems with the page cut off. These are size C and D drawings using 24" wide roll paper. All the setting in the computer and plotter are correct for auto-cut, I have triple checked these. What I have been able to do is shut the plotter down open the ink door and finagle the cutter carriage around, power back up and hope I hit the sweet spot which will let it cut again. We generally have to make 12 copies of each page for recording purposes and because the most I can get is 2 copies to print and cut before I have to shut the plotter down wiggle the cutter carriage around. I am having to send the plots 1 page at a time which has gotten old fast!

When we first started having this problem a year ago, we had the local tech come out who charged us for 4 hours of time and his solution was to reinstall the firmware on the plotter. This got it back to cutting that time but 6 hours later the same thing started happening again. I have been fighting this for awhile but with personnel cutbacks it is really starting to eat time for me.

Has anyone else faced this issue and have a solution for it? 

 

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T520 Plotter quits cutting pages at random

hi,

This happened on of my client please download froxit PDF reader and try to print from there. your adobe reader is gone corrupt due to windows update.  

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