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T520 wide format printer won't load 36" paper roll

HP Recommended
DesignJet T520
Microsoft Windows 10 (64-bit)

My T520 36" printer will load 24" rolls, but not 36" rolls.

It says that the paper can not be detected, when the head gets about 2/3 of the way across.

Same paper as the 24" roll.

Multi-sheet feeder works OK.

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Message 2 of 2
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HP Recommended

Hello.

You most to do upgrade the firmware.

 

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