03-21-2017 12:21 PM
Hello, Wasana - Hope you are well
Thanks for contacting with HP Support Forum. I’d be glad to be of your assistance with your printer issue
At first try to follow the below steps and get it fix by :
- Connecting the printer to another Power outlet (don't use a power hub or a surge protector)
- Repacing the power cable
- Reconnect the all internal cable with Main PCA and check the all cable status (Their have any damage or not)
- Removing any connectivity cables, printhead and try power ON and check.
- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)
If you need more details please download the service menual from: http://www.partsnow.com/docs/service-manuals/Desig
I hope that answers your concern. Let me know! Good luck
N.B: Please confirm the HP DesignJet Printer Model.
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