• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 09:29 PM - edited ‎05-17-2017 09:31 PM

HP Recommended
Product: z3100
Operating System: Mac OS X 10.10 Yosemite

Printer keeps wanting new/replacement print heads  (E/G & Y/M)

 

Have installed new print heads but it keeps saying "print head replacement not completed"

 

Have cleaned contacts, etc. with no results or changes.

 

Have replaced E, G, M & Y ink cartridges with no results or changes.

 

HELP!

 

 

1 REPLY 1

‎05-21-2017 03:53 PM

HP Recommended

This can be a pain since it takes so long to get to where it gives you the message.  Suggest you  remove all printhead and turn the printer off and then back on. It will ask for the printheads which you should install and it will go into I think the 4 steps to prepare the ink system. It may still fail but it will tell you what printhead is causing the issue and it is possible you still have bad printhead. Make sure what you use is current and within warranty.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.