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Z3200 Paper Advance Calibration Media Error-- "Paper Detected (2004) is not HP, 2001) type"

HP Recommended
Designjet Z3200
macOS 10.14 Mojave

I'm using HP Everyday Pigment Gloss paper for the calibration. I can't find anything in the repair manual or through online search that indicates I have to use a particular class of paper. 

 

Any ideas?  Thanks. IMG_3448.JPG

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Level 4
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Message 2 of 10
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HP Recommended

Hello,

You can load manually the OMS ICC profile from our website using EWS ,

The URL: https://hp.globalbmg.com/en/printer-profiles

 

how to install profile : https://www.youtube.com/watch?v=9jEKE2Fdsss

 

I am an HP Employee.
Learn how to install a new media profile with the HP Latex 310, 330 and 360 Printers. More about the HP Latex 300 Series at http://bit.ly/1tHLRX5
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Message 3 of 10
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HP Recommended

Ouccema, thanks.

 

I don't understand what loading a new profile for the paper will do. There's already a profile for the paper I'm using in the firmware. I'm using that profile. 

 

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HP Recommended

Hello,

 

in this case, we recommend to perform :

 

-Paper advance calibration

-if failed share with me the service plot to analyze system error and calibration details.

I am an HP Employee.
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Thanks, but I'm afraid you're missing the point entirely. I can't perform a paper advanced calibration through the service menu. When I try, I get the error I described in my first post in this thread.

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HP Recommended

Hello,

 

Can you share the entire service plot?

 

I am an HP Employee.
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HP Recommended

You must order the Paper Advance Calibration Kit per HP's service manual:

 

In order to perform the Paper Advance Calibration, you must order the Z2100/Z3100/Z3100ps Paper Advance Calibration Kit, which contains two sheets of HP Universal Instant-Dry Photo Gloss paper. 24 inch Q6675-60103 44 inchQ6677-60030

 

Applies to both Z3100 and Z3200

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Okay. I'll try that. Thanks. 

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HP Recommended

Hello Semaphore,

 

Thanks for your advice, I have statements

if the plotter can load coated paper or another media no need to perform the calibration

meantime I would like to investigate the service plot to understand the issue.

I am an HP Employee.
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HP Recommended

First. Why reason you need to do an advance calibration?

Before this, you must to do a  test sensor and electronic module by service menu. 

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