cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 4
317
Flag Post

designjet z6100 97:04

HP Recommended
designjet z6100
Microsoft Windows 10 (64-bit)

have a designjet z6100 doesnt finish booting get black screen with 97:04 and lockes up

3 REPLIES 3
Highlighted
Level 3
Level 3
46 46 2 0
Message 2 of 4
Flag Post
HP Recommended

Hi

 

Please try to unload the paper and try to boot the printer and check whether the issue gets resolved

The error is related to Paper Advance .

If the issue persists there might be an issue with Sensor

I work For HP
0 Kudos
Highlighted
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

it didn't fix it removing the paper or changing the sensor this is the complete black screen error -   version: gg-gg_11.0.0.2  subsystem: views  subversion: gg-gg_ 11,0,0,2 code: 0x41010001   customer: 79:04 file : server.cpp line:3437

0 Kudos
Highlighted
Level 3
Level 3
46 46 2 0
Message 4 of 4
Flag Post
HP Recommended

The 79:04 error is related to firmware

Try to remove all the communication cables and try to reboot the unit

if the issue persists check the trailing cable on the printer

usually 79:04 error is related to 3 major things

1 : software error - Print jobs

2 : Firmware

3 : hardware components but very rare

 

I work For HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation