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Honor Student
Posts: 4
Member Since: ‎01-27-2016
Message 1 of 8 (296 Views)

have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

 

Hi Everyone,

 

I have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE tried to follow the hard reset from the instruction manual but did not help.

 

any help woudl be highly appreciated.

 

thanks,

merovill

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Professor
Posts: 2,277
Member Since: ‎04-12-2012
Message 2 of 8 (271 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi,

 

Try connecting the printer to another wall outlet and changing the power cord.

 

If you still have problems, you might need to replace the Main PCA

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Honor Student
Posts: 4
Member Since: ‎01-27-2016
Message 3 of 8 (264 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi Mike,

 

appriceate you help, I did tried what you suggested and I ended with the same problem. any other recommendation?

 

regards

Merovill

Professor
Posts: 2,277
Member Since: ‎04-12-2012
Message 4 of 8 (250 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi,

 

Have you replace the Main PCA already?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Honor Student
Posts: 4
Member Since: ‎01-27-2016
Message 5 of 8 (231 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi Mike,

 

thank you for taking time assisting us, no I have not replaced the PCA yet, but do appreciate your help I finally got an email from HP also and they did suggested the same thing, anyways any idea what could have caused this failure? just curius.

 

regards

Merovill

Professor
Posts: 2,277
Member Since: ‎04-12-2012
Message 6 of 8 (216 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi,

 

Many people have posted this type of errors on the forum and most of them have it corrected by changing the power outlet, power cable or the Main PCA.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Honor Student
Posts: 4
Member Since: ‎01-27-2016
Message 7 of 8 (211 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi Mike,

 

I moved the printer on a different outlet as advised, I even tried placing a surge since it was plugged directly to the wall outlet, however I will try and bring it to another office that has a different circuit breaker and  will test from there.

 

thanks

Merovill

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Master's Graduate
Posts: 393
Member Since: ‎02-01-2011
Message 8 of 8 (70 Views)

Re: have an HP Designjet T120 that would not boot up and comes with a blue screen error B33D38AE

Hi,

 

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

 

Also try to Isolate the printer by removing any connectivity cables, printhead

 

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

 

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

 

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

original.jpg

N.B: Part No. CQ890-67081 is an older revision.

 

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.


If problems with the FW, will not recommend you to use the old USB with the firmware again.

 

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

 

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

 

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

 

http://www.ebay.co.uk/itm/282153834889

 

 

 

Thanks,
Rashed

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation