cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 3
38 23 4 0
Message 1 of 3
382
Flag Post
HP Recommended

Solved!

paper cutter repair

designjet 5500ps
Microsoft Windows 7 (32-bit)

thought I would post these photos to help someone who will attempt to replace the torn or broken "O" ring on the paper cutter , The size of the "O"ring is listed below

 

inside diameter = 9/16  inch

 

outside diameter = 3/4  inch

 

thickness = 3/32   inch

 

 

1 a.jpg2 a.jpg3 a.jpg4 a.jpg5 a.jpg6 a.jpg7 a.jpg8 a.jpg9 a.jpg

2 REPLIES 2
Highlighted
Level 7
710 662 25 68
Message 2 of 3
338
Flag Post
HP Recommended

Solved!

paper cutter repair

This is a great post about an easy repair.  Did one a couple years ago on a 5500 model that cost me all of $.89!  Compared to the almost $90 price tag of a refurbished one on Ebay, it's quite a bargain if you can do it yourself.  Just take care when disassembling because that spring wants to fly when taking the piece apart.

 

Tell tale sign is a rattling sound when the cutter is moving across the paper.  Means the O-ring is torn.

0 Kudos
Highlighted
Level 3
38 23 4 0
Message 3 of 3
324
Flag Post
HP Recommended

Solved!

paper cutter repair

I forgot to add some footnotes

 

1 be very cautious of the sharp edge of the papercutter  blade !!

 

2 Use eye goggles to protect eyes from spring that will fly out !!

 

place paper cutter inside a towel to catch spring  as you remove the 4 screws 

 

the #8 torix screwdriver will both fit  the single screw that mounts the cutter to the carrage as

well as the 4 screws that hold the cutter together

 

And last TAKE PHOTOS of the cutter BEFORE you disassemble the cutter so you can referr back to them .

 

another suggestion is to place a sheet of paper under the carrage before you remove the screw/washer that holds the

cutter to the carrage. This will catch the small screw / washer and prevent them from falling down in the cracks . Gently slide the paper to your left as you face the machine and the screw / washer will stay on the paper .

 

when installing the mounting screw back place the paper back under the carrage in case you drop the screw / washer

use tweezers to handle the screw / washer

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation