09-19-2019 10:44 AM
My printer use to work well wirelessly. Now it does not. I reinstalled to software. and although my computer register the printer when I remove the USB plug I am unable to print. All of the job remain in the queue
09-19-2019 05:55 PM
The printer software may not have actually installed properly.
Assuming for the moment that the printer software is installed, then the problem might be that the Print Service is stuck.
Read through the following and then scroll down to section Print Queue / Print Service Reset
Cancel Print Job
If you catch the job quickly enough, print jobs can be cancelled on the printer.
The “cancel” button might be labeled as such or might present as a red X.
NOTE: Where supported at all, it is normal for the “X” to show on the control panel only briefly.
Once the job is turned over to the print service, cancel the job from the print queue.
Control Panel > icon view > Devices and Printers
Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel
Exact wording varies.
Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer
Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel
Exact wording varies.
Settings > Devices > Printers & Scanners > Click Open queue
Click (or Right-Click) on the job > Cancel
Settings > Devices > Right-Click Printers & Scanners > Pin to Start
Windows key > find the newly PINNED application tile Printers & Scanners
Move the application tile to a Tile Group that is easy to see and open quickly
Print Queue / Print Service Reset
The Doctor can help with several issues, including "jobs stuck in the queue".
and / or
If the print job will not cancel or if the print job is stuck in the queue
If the issue is due to Print Services being stuck / hung, the following should fix the problem.
Stop print service, clear the print folder, Start print service
Control Panel > icon view > Administrative Tools > Services
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS
Start Print Spooler Service
Need or want more information? Search for additional solutions...
Reference and Resources – Places to find (more) help and learn about your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
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