3cx and polycom

[Anonymous]

I have talked with my reseller to upgrade 3cx to V15.5 and he has stated that this will cause all of my polycom phones to randomly restart.  We currently have SoundPointIP 450s and VVX410s throught the office.  He has stated that it is an issue with the polycom phones.  I would like to upgrade my phone system to the most current version but the phones that we currently have are stopping me from doing that.  Is there an eta on when this issue will get corrected?  

[SteffenBaierUK]

Hello @Premier,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Did your reseller give you any explanation why all the phones would restart if you upgrade your 3CX installation?

I work quite closely with 3CX and have never heard of this. In addition would they simply reboot and then work again normal so you can easily do this out of hours?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

My apologies for not including the software version.  The UC Software version is 4.1.1.0731 for the SPIP 450s and the VVX 410s are at 5.1.1.2986.  The reseller stated that the phones were experiencing a memory leak and would run out of memory, this would cause them to reboot.  He also stated that it would happen if you were on a call or not. 

Thank you

[SteffenBaierUK]

Hello @Premier,

first of all you are using the wrong or outdated software.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version	Call Server
4.0.X	SIP Only
4.1.X	LYNC Only

Your 450 should be on 4.0.13 and your VVX on 5.6.0 or at least 5.5.3

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services