Add contacts remotely on VVX 311

Anonymous · ‎04-26-2017

Relatively new at configuring Polycom VoIP phones. Is it possible to add contacts and set favorites on a phone using the Web Configuration Utility? Or is this something that has to be done using config files fetched from a provisioning server?

These are VVX 311 phones connected to RingCentral. The phones were not purchased from RC. Is there any way to make config file changes when the phone is getting it's config from RC?

Thanks

SteffenBaierUK · ‎04-26-2017

Hello cmcfarling,

welcome to the Polycom Community.

This is not possible on the VVX range. You can do this either locally on the phone or would need access to the provisioning server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-26-2017

Ok thanks. Do you have any idea if RingCentral allows access to the config files on the provisioning server?

SteffenBaierUK · ‎04-26-2017

Hello cmcfarling,

I am unaware what access your provider allows.

Please check with your p

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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