BTOE 3.0 with UX 5.3 release

Anonymous · ‎04-15-2015

We have been using this release and it normally works great, but we have run into issues with undocking laptops that causes an error. In prior versions you would just get a pop-up that the BTOE has unpaired. We still get that, but then it is followed by an pop box that says " Please update teh load on VVX to use BToE playback feature. Or else run the application in audio re-route mode". The application then closes. We can open it back up after docking and it pairs back up and works, but that is pretty problematic.

Is this expected with 3.0, or is there any ideas on what could cause this?

SteffenBaierUK · ‎04-15-2015

Hello speedin2000,

Due BToE now supporting Audio this could have a multitude of reasons. Please work with your Polycom reseller so they can open a support case with Polycom so we can look at the logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-12-2015

Did you ever get an answer on this? We have the same problem. If you set the registry key PLAYBACK_MODE_EN to 0, the application will launch. However, the audio transfer to the phone only uses the PC speakers. Setting PLAYBACK_MODE_EN to 1 causes the same error that speedin referenced above.

SteffenBaierUK · ‎06-12-2015

Hello jheinikel,

welcome to the Polycom Community.

I can only advise you the same as the original poster to work with your Polycom reseller so they can open a support case with Polycom so we can look at the logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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