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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

 

Does anyone know why there is a blipping noise (sounds like heartbeat) when I plug in my SoundStation IP 4000? It was previously used by another company and so I am trying to plug it in to reset it. The screen flashes with the Polycom logo but nothing happens when I press any of the buttons.

 

Thanks!

 

Transformdigital

4 REPLIES 4
HP Recommended

Hello Transformdigital,

welcome to the Polycom Community.

Does any kind of menu appear or a cancel message ?

 

Not knowing the history of this device you may have a defective unit or incorrect power supply.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, Steffen! There is a blinking Polycom logo that flashes in and out along with red lights on top that blink in and out. The noise is a blipping heartbeat. We suspect it is either a defective power supply or the unit itself is broken.

 

Thanks for any further advice you have.

 

Transformdigital

HP Recommended

How often do you hear that noise, sometime there is a voice mail reminder Noise like that

HP Recommended

@transformdigital wrote:

The screen flashes with the Polycom logo but nothing happens when I press any of the buttons.

 


Hello Ayadov,

 

have a look at the orignal statement of the original poster.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.