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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-16-2014 12:42 AM

HP Recommended

I just have a question.

 

Our organisation has several IP6000's.

 

Recently we made changes to our DHCP-server so the IP6000's can now boot with the Factory Default settings.

 

We noticed that some IP6000's didn't start correctly with the default settings.

 

After a closer look i found out that there were different Bootblocks.

 

The IP6000's with a Bootblock v3.0.2 worked without any problem, the one's with a Bootblock v2.8.0 didn't.

To get the last one up-and-running i had to change one option in the Server menu: change FTP into TFTP.

 

My question, is it possible to update the Bootblock?

Is it somekind of eprom that i can order?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2014 10:51 AM

HP Recommended

Hello dstein,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

A BootBlock is usually only provided in extreme cases and you will require to raise a Support ticket with Polycom support via your Polycom reseller.

 

I would suggest you check the issue via wireshark as described here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-18-2014 10:51 AM

HP Recommended

Hello dstein,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

A BootBlock is usually only provided in extreme cases and you will require to raise a Support ticket with Polycom support via your Polycom reseller.

 

I would suggest you check the issue via wireshark as described here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-19-2014 05:48 AM

HP Recommended

Thx for the info.

 

Was this reply helpful? Yes No
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