Solved: CCX 600 Teams and SIP - HP Support Community

Anonymous · ‎05-11-2020

I just received my CCX 600 and I bought it so that I could have Teams and a regular SIP trunk on the phone but I cannot seem to add any buttons to the phone. Is it possible to add SIP trunks or extensions to co-exist with Teams?

Thanks.

SteffenBaierUK · ‎05-11-2020

Hello @BC_Cazimmy ,

Welcome to the Poly Community.

At present, the CCX600 is either Teams or Skype for Business only and no hybrid feature is possible.

We cannot discuss future software Versions or any roadmap within the Community.

Poly, a US-based company, cannot share any future release dates or new features due to the requirement of non-disclosure agreement / NDA prior to this.

Via the medium of a community forum, we are unable to do this.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎05-11-2020

Hello @BC_Cazimmy ,

Welcome to the Poly Community.

At present, the CCX600 is either Teams or Skype for Business only and no hybrid feature is possible.

We cannot discuss future software Versions or any roadmap within the Community.

Poly, a US-based company, cannot share any future release dates or new features due to the requirement of non-disclosure agreement / NDA prior to this.

Via the medium of a community forum, we are unable to do this.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-11-2020

Thanks.

We are actually a partner so we should have a valid NDA. Who can I obtain this information from?

SteffenBaierUK · ‎05-11-2020

Hello @BC_Cazimmy ,

Usually a Poly account manager or a Poly sales engineer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

CCX 600 Teams and SIP

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