Solved: CX3000 Call time limit - HP Support Community

Anonymous · ‎08-10-2012

We just rolled out the Polycom CX3000 Lync conferencing phones and noticed on a marathon conference call than the phone or some part of the Lync infrastructure ended the call after 90 minutes. First time, I thought it was just an connectivity issue but then it happened again precisely after 90 minutes.

Does the CX3000 have a maximum call time limit of 90 minutes? If so, can it be changed?

SteffenBaierUK · ‎08-10-2012

Hello jerryscole,

welcome to the Polycom Community.

Our CX product range completely depends on our Partner Microsoft's LYNC / OCS infrastructure.

I can only recommend to check with Microsoft or in a Microsoft Community if they are aware of this or how such limitation could be removed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-10-2012

Hello jerryscole,

welcome to the Polycom Community.

Our CX product range completely depends on our Partner Microsoft's LYNC / OCS infrastructure.

I can only recommend to check with Microsoft or in a Microsoft Community if they are aware of this or how such limitation could be removed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-10-2012

Steffen,

I figured as much but had to ask. Thanks for your input.

SteffenBaierUK · ‎08-10-2012

Hello,

we , and other manufacturers build the Phones but the software on the phones and the call routing etc. comes from Microsoft.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

CX3000 Call time limit

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