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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- CX5500 How to deactivate auto dial?

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07-11-2017 06:45 AM
Hi everyone,
we recently bought a CX5500 conference system. Everything works fine, except one thing:
We configured the integrated SIP client. It works, but the phone starts to dial automaticaly after we tiped 8 digits of the phone number. That means we can't reach anyone whose phonenumber is longer than those 8 digits.
I couldn't find the option in the webmenue to change this setting. I read the user and the administrator manual, but couldn't find a thing.
How do I disable this?
Greetings,
Stefan Gruber
Solved! Go to Solution.
Accepted Solutions
07-11-2017 04:11 PM
Hello Stefan,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-11-2017 04:11 PM
Hello Stefan,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN