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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

VVX300 UCS:  4.1.6.5374, BootRom:  5.1.6.4483, Dlink DIR 651 with SIP ALG disabled, Netgear Prosafe GS110TP  POE Switch

 

Office with 6 VVX300 phones.  I can not call 2 extensions, however they can intercom the other phones.  Both phones are idle for long periods of time.  If I power cycle the phones I am able to call those extensions.  All phones are running the same UCS and BootRom.  I temporarily replaced the phones with soundpoint 550 and there was no issue so it seeme to be something with the VVX300.  Anyone experienced this before?

3 REPLIES 3
HP Recommended

Hello JBunstone,

welcome to the Polycom Community.

UC Software 4.1.6 is no longer a supported software version.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Thank you for your response. Though I do wonder why brand new phones were shipped with unsupported software. I tried to upgrade the software using the gui. I selected update software using polycom server and it came back with a earlier version and asked me if I wanted to down grade my software, which I said no. I will try to find a newer version.
HP Recommended

Hello JBunstone,

The posted FAQ information explains how to setup a local provisioning server in case you cannot use the built in upgrade server.

 

The latest main release is UC Software 5.3.0 and the latest Maintenance release is 5.2.3


In addition the community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.