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- Can you disable the physical hookswitch?

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09-16-2020 12:56 AM
Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config or some other method?
Perfect world I'd like it so that they can answer the call by lifting the receiver but the call will not hang up when they put it down, they would have to push the 'End Call' Button.
The hookswitch doesn't seem to have a known key id per https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-vvx-600-and-601-business-media-phone...
Using VVX 601 OpenSIP 5.8.1
Broadsoft via Telstra TIPT
Solved! Go to Solution.
Accepted Solutions
09-16-2020 02:33 AM
Hello @LT16 ,
The shared FAQ should help you with this but I just tested this and it is not a supported scenario and my "idea" does not work.
This would be a feature request via a Poly reseller providing a business plan for lost revenue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-16-2020 01:21 AM
Hello @LT16 ,
Welcome to the Poly Community.
I suggest you experiment with the Key Observer Log level Event 2 as pressing the Hook Switch triggers a key 256 on a VVX 410 as an example:
0916081510|key |2|00|Time=136387.780 KeyPress=256 (Null)
0916081510|key |2|00|Time=136387.780 HookDown
And lifting it a key 255
0916081515|key |2|00|Time=136392.580 KeyRelease=255 (Line213)
0916081515|key |2|00|Time=136392.580 HookUp
Edit: Please follow this FAQ for further questions:
Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

09-16-2020 01:40 AM
Hi Steffen,
Thanks for the quick response. That would help me capture the keyid but how would I disable keypress 256?
I thought it might have something to do with https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-phone-keypad-parameters.html but I that page in the manual is a little confusing as it refers to x and y but there is no y. Thats even if this is the correct function to disable it at all.
Am I heading down the right path?
09-16-2020 02:33 AM
Hello @LT16 ,
The shared FAQ should help you with this but I just tested this and it is not a supported scenario and my "idea" does not work.
This would be a feature request via a Poly reseller providing a business plan for lost revenue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN