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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-10-2015 01:23 PM

HP Recommended

I've downloaded and installed the 5.3.0 firmware and most of the new features are great.  However, on both a VVX 500 and VVX 600 the number of favorites on the home screen is now only 7 (2 columns).  Is there a setting to include more columns? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2015 01:49 PM

HP Recommended

Hello PatrickMeehan,


welcome back to the Polycom Community.

Press Menu > Settings > Basic > Preferences > Idle Screen Setting > Columns

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎04-10-2015 01:49 PM

HP Recommended

Hello PatrickMeehan,


welcome back to the Polycom Community.

Press Menu > Settings > Basic > Preferences > Idle Screen Setting > Columns

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-14-2015 10:33 AM

HP Recommended

Thanks Steffen, that is exactly what I needed.  For those reviewing this topic you can set the number to a max of 3 on a VVX500 and 4 on a VVX600.  The default in 5.3.0 seems to be 2 for both phones.

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‎06-25-2015 10:00 AM

HP Recommended

Hi,

 

How can I set this Parameter in common CFG file.

 

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‎06-25-2015 10:26 AM

HP Recommended

Hello goprikrishna,

welcome to the Polycom Community.

up.numOfDisplayColumns


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-08-2016 09:12 AM

HP Recommended

Hello,

 

In version 5.4.0.8782 the option is not there in the menu? Any suggestions how to set it in this version?

 

Thanks,

Peter

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‎02-08-2016 10:14 AM

HP Recommended

Hello Peter,

welcome to the Polycom Community.

The Version 5.4.0.8782 sounds like it is a Hot Fixed version.

 

The "normal" 5.4.0 is 5.4.0.5841 and the 5.4.0A is 5.4.0.10182 so I am not sure where you got your Version from.

 

Is this in LYNC base profile or in a SIP server setup?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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