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- Controlling default softkeys in Lync mode for IP 650

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03-19-2015 12:00 AM
Hello ,
I have a Polycom650/ FW 4.1.1/ Lync mode. I need to redefine softkeys. For that I am trying to hide default softkeys. Newcall/Forward/MyStat/Contacts/Sign In and able acheive for most by following settings.
<feature feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.forward="0" softkey.feature.buddies="0"/>
However softkey.feature.newcall="0" , softkey.feature.signin="0" did not work.
May I know the correct parameter for that?.
Thanks.
Solved! Go to Solution.
Accepted Solutions
03-19-2015 02:08 AM
Hello ganesh,
The community's VoIP FAQ contains this post here:
Jan 14, 2016 Question:Finding the default values for configuration parameters for Polycom Phones?
Resolution: Please check => here <=
Checking against the above or the Admin Guide shows that softkey.feature.signin is not a valid parameter.
softkey.feature.newcall="0" should work and if it does not please work via the known escalation channel.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-19-2015 02:08 AM
Hello ganesh,
The community's VoIP FAQ contains this post here:
Jan 14, 2016 Question:Finding the default values for configuration parameters for Polycom Phones?
Resolution: Please check => here <=
Checking against the above or the Admin Guide shows that softkey.feature.signin is not a valid parameter.
softkey.feature.newcall="0" should work and if it does not please work via the known escalation channel.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

03-19-2015 03:49 AM
Hi Steffen,
I managed to get it. Just to share.
Hiding default keys in Lync mode / IP650/ Firmware 4.1.1
<feature feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.forward="0" softkey.feature.buddies="0" softkey.feature.newcall="0" softkey.feature.simplifiedSignIn="0"/>
New call=softkey.feature.newcall
Forward =softkey.feature.forward
Contacts=softkey.feature.buddies
MyStat=softkey.feature.mystatus
SignIn=softkey.feature.simplifiedSignIn