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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-20-2015 07:16 AM

HP Recommended

How do I find download Norwegian language files for my SPIP  550, 560 and 650 phones?

 

If I select Norwegian from the web interface and let is check from the Polycom Hosted Server, I get

"Failed to download language file."

 

Can I download the files myself and place them on my PBX/server?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2015 09:30 AM

HP Recommended

Hello Flips,

The Polycom support page => here <= holds the various versions of our Software.

 

Once you download the ZIPPED file matching your software version and unzip the File it will include the languages Sub Directory which will contain the Website_dictionary_language files matching the supported Languages.

 

The VVXLocalization sub directory contains the phones supported GUI languages.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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4 REPLIES 4

‎04-20-2015 09:06 AM

HP Recommended

Hello Flips,

our Polycom hosted software simply hosts the software for the phones and nothing else.

 

If you require anything additionally like the language etc. you will need to download the firmware from the support site and place this on a local provisioning server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2015 09:08 AM

HP Recommended

That's what I assumed, so ... no link to where I actually find the language files there?

Was this reply helpful? Yes No

‎04-20-2015 09:30 AM

HP Recommended

Hello Flips,

The Polycom support page => here <= holds the various versions of our Software.

 

Once you download the ZIPPED file matching your software version and unzip the File it will include the languages Sub Directory which will contain the Website_dictionary_language files matching the supported Languages.

 

The VVXLocalization sub directory contains the phones supported GUI languages.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-27-2015 08:00 AM

HP Recommended

Thanks! 🙂

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.