E4500 Secondary Keys

[mtb211]

Hey Steffen,

I just started recently working with the Poly E4500 and I cant figure out how to get the keys on the 'secondary keys'.

These are the keys on the bottom right of the phone. I factory reset a phone and I still cant figure it out. I read the admin guide as well.

Do you think you can point me in the right direction.

Matt

[mtb211]

Hey Poly members,

These are the keys I am referring to, I believe in the admin manual the are called secondary keys.

I am will to try anything

[M_Salman]

hi @mtb211, Welcome to Poly HP Support Community.  

Please find the E450 user guide and administrator guide at the provided link. Refer to the specified page number for information on setting up the secondary line key.

Administrator guide
Page 158: https://kaas.hpcloud.hp.com/pdf-public/pdf_9138590_en-US-1.pdf

User guide
Page 74: https://kaas.hpcloud.hp.com/pdf-public/pdf_10488820_en-US-1.pdf

if issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[SteffenBaierUK]

Hello @mtb211 ,

welcome to the HP Poly community. As you asked for me personally I added a post

From our VoIP FAQ:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

Specifically here

Best Regards

Steffen Baier

[mtb211]

Hi Steffen,

Hope you are doing well. I read through the link that you sent me and at the very bottom on the page it it shows exactly what I want to do.  I am going to paste a screen shot in here now but essentially my question is

Can you add the secondary keys through the web interface( UC) in the Polycom? If not could you give me an example of how to monitor lets say a BLF that is extension 101? What would my string be?

Thanks!

[SteffenBaierUK]

Hello @mtb211 ,

From our VoIP FAQ:

Oct 20, 2017 Question:Why can I not change every single configuration parameter via the Phone UI or the Web Interface?

Resolution: Only the most common settings can be changed via the Phone UI or the Web Interface. Additional configuration parameters either require a provisioning server as shown => here <= or simply import a configuration file (or unzip FAQ attached example files) and import these via the Web Interface as shown => here <=

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Nov 4, 2011 Question: How can I set up a Busy Lamp Field / BLF with a Digium Asterisk SIP Server or are there limitations?

Resolution: Please check => here <=

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

Best Regards

Steffen Baier

[mtb211]

Hi Steffen,

Okay so those keys need to be provisioned using an auto provisioning template. I will do some trial and error when I get in the office tomorrow. You can mark this as solved. If I get stuck I will open up a support ticket.

Thank you,