EFK Macros Failing Suddenly

[Anonymous]

Hi All,

It was requested by our PBX to open a ticket with Polycom. Seeing as these phones are out of warranty, I am checking with community instead. Since Friday (6/16), we have had a group of phones with a Blind Transfer button configured suddenly stop working. That is, the button itself does nothing when pressed. The errors I'm seeing the app.log as follows:

0619112119|efk  |1|00|EFK is in connected state.
0619112120|efk  |1|00|Macro [$P1N4$$Trefer$] is valid.
0619112120|efk  |4|00|Prompt P1N4 is invalid.
0619112120|efk  |4|00|Action [$P1N4$$Trefer$] is invalid.
0619112120|efk  |4|00|Action '$P1N4$$Trefer$' not valid.
0619112120|efk  |4|00|Could not process macro $P1N4$$Trefer$.

Since Friday, this customer's groups have all lost access to this button so seems to be spreading (they have 15 or so different groups) when no change has been done to the parameters that have been in place for years. It honestly seems like an issue on the PBX side but wanted to check in here since they recommended it.

Steps I've done to troubleshoot:

• Factory reset device
• Rebuilt parameters from scratch following Polycom's template
• Removed all extra parameters leaving only the Blind Transfer setup in place
• Updated firmware to latest from Polycom directly (PBX is slightly behind in versions normally)

Parameters used are attached showing both old and new rebuilt ones (neither are working).

I have a workaround in place for now which restores the original Transfer button and defaulting it to Blind Transfer and have the PBX still investigating on their side as well.

Any thoughts on this or any advice would be greatly appreciated.

[SteffenBaierUK]

Hello @alantz ,

Welcome to the Poly Community.

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Best Regards

Steffen Baier

[Anonymous · Accepted solution]

I was able to get this resolved finally. Final parameters attached in case anyone else has issues (Blind Transfer file).