IP 650 Continual reboot

Anonymous · ‎01-09-2016

I have an IP 650 that continually reboots and never pulls the new firmware from the Removed by the Mod

It sits on the "Waiting for network to initialize..." screen , then goes and waits on the "Updating initial configuration...", then waits there for a while, then i get the "Could not contact boot server, using existing configuration.", then it goes to "Error loading 000xxxxxxxxx.cfg!" then reboots and the cycle starts all over again.

I have a continual ping running against the IP address of the phone and it barely replies to pings.

Server is set to the above HTTP address, IP address is hard coded with gateway and DNS

Have read thru other posts on the community, and read the FAQ

Help!

Thanks

Michael

SteffenBaierUK · ‎01-09-2016

Michael

welcome to the Polycom Community.

I have removed the reference to the server as this is for Support Customers only.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Setting up your own server will allow you to get the logs of the phones and enable you to set them up locally.

The only other troubleshooting you could do is to run a wireshark trace via a spanned port to check why the phone cannot connect to the server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-09-2016

I have tried changing the server as mentioned in the articles to no avail.

SteffenBaierUK · ‎01-10-2016

@SteffenBaierUK wrote:

Hello Michael

The only other troubleshooting you could do is to run a wireshark trace via a spanned port to check why the phone cannot connect to the server.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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