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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-05-2014 09:50 AM

HP Recommended

Dear All,

 

I have a new IP Sound Station 7000 and have been able to upgrade to the latest release updater and UC release using my own FTP server. However I am struggling to get the video-integration.cfg file loaded.

 

I've placed the file in the same FTP folder on my server along with the updater and UC software but it is not being picked up. I've tried appending the device MAC address to the front of the file name and that did not help either.

 

On the Sound Station if I go to Status -> Platform -> Configuration and scroll down to Configuration Files it says 'None.'

 

I also tried using the web interface to uplaod the configuration file (with and without the MAC addresss appended to the start of the file name) and that didn't work either.

 

Would appreciate any help on this?

 

Am trying to resolve issues with HDX integration which is why I am attempting this.

 

Thanks,

Stuart.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2014 10:10 AM

HP Recommended

Hello Stuart,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Above explains how you load these files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-05-2014 09:55 AM

HP Recommended

Hello Stuart.,

welcome to the Polycom Community.

Can you simply post your <mac>.cfg file here so we can see ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-05-2014 10:05 AM

HP Recommended

Hi Stephen,

 

I'm using the base 00000000000.cfg that came with the 4.0.7 release unchanged. Looking at this in the XML editor I am seeing a section relating to configuration files. I'm assuming from your reply that I need to edit this add this the .cfg's I want to import to the <mac>.cfg file?

Was this reply helpful? Yes No

‎11-05-2014 10:10 AM

HP Recommended

Hello Stuart,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Above explains how you load these files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-05-2014 10:29 AM

HP Recommended

Thanks, exactly what I needed!

Was this reply helpful? Yes No
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