Solved: IP550 wont redial same number - HP Support Community

Anonymous · ‎03-11-2016

I currently have an IP550 running

UC Software Version 4.0.7.2514 BootROM Software Version 5.0.7.1284

I have checeked the digit map and outgoing call seems to have no issue.

My issue arises when I dial a number "415-xxx-xxxx" and if I press the redial button it only shows up as "4" without any other digits.

Any inof would be helpful.

Anonymous · ‎05-27-2016

Hello Steffen,

My apologies for the wrojng area post.

I found the solution as an update to newest firmware. It was clashing with the UC.

View solution in original post

SteffenBaierUK · ‎03-11-2016

Hello JACKamernet,

welcome to the Polycom Community.

Would you mind posting your digitmap?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-11-2016

[2-9]11|0T|100|101|011xxx.T|9011xxx.T|1[2-9]xxxxxxxxx|91[2-9]xxxxxxxxx|9[2-9]xxxxxx|*xx|[8]xxx|[2-7]xx|x.

Here thank you

SteffenBaierUK · ‎03-12-2016

Hello Jack,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

The above explains in detail how to utilize the phone logs to troubleshoot digitmap issues.

Please have a look at this and check the logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-27-2016

Hello Steffen,

My apologies for the wrojng area post.

I found the solution as an update to newest firmware. It was clashing with the UC.

IP550 wont redial same number

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