Missed Calls VVX410 and RFC 3326 Support

Anonymous · ‎08-30-2016

Can you confirm which versions of VVX software support RFC 3326 "Call completed Elsewhere" tag so that the missed calls list does not include a huntgroup call answered by another party in the group.

Furthermore, we are trying to use this on Broadsoft and any additional info about which versions of Broadworks is required to give the working solution would be appreciated if known.

Thank You

Eric

SteffenBaierUK · ‎08-30-2016

Hello

Simply check the release notes and admin guides

Replied via a mobile device

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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SteffenBaierUK · ‎09-05-2016

Hello EricT,

welcome to the Polycom Community.

I only had a brief look but it seems that we only partly support RFC 3326 Call completed elsewhere.

It seems this only works on shared lines and uses the call.advancedMissedCalls.reasonCodes Parameter to define what reason codes are used.

I suggest you work with a Polycom Reseller in regards of the full support and quote VOIP-26549.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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