Solved: Mute Tone for Polycom Realpresence Trio 8800 - HP Support Community

Anonymous · ‎03-08-2017

Maybe somebody can help me out with this, as I have been searching the admin/user guides and cannot seem to find an answer to this question, unless I'm simply overlooking it- which is a real possibility.

We operate in a CUCM environment, and all of our phones are Cisco except for one conference phone which is the Polycom Realpresence Trio 8800. On our cisco conference phones like the 8831 or 7937, when one hits the mute button, it plays a short tone to indicate that mute is on/off. The Polycom Trio doesn't do that. Is there a way to configure the phone to play some type of tone when the mute button is pressed? Thanks ahead of time for any guidance.

-Dave

SteffenBaierUK · ‎03-09-2017

Hello Dave,

The Cisco 7936 and CIsco 7937 are manufactured by Polycom for Cisco but we have no control over features that these units have.

The Trio does currently have no such feature and as already explained you need to raise a feature request for this.

Simply quote VOIP-118487 when submitting this via a Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-08-2017

Hello Dave,

welcome to the Polycom Community.

We have various tones but a mute tone is not one that you can define.

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-09-2017

I just want to clarify:

I don't necessarily want to define a tone for muting, I just want any tone to play when the mute button is pressed during a call. Right now, when mute is pressed it stays completely silent. I would like for there to be some type of audio indication that the phone is on mute. Is this function unavailable?

On my Cisco 7937, when I press mute on a call, it plays a short beep. On my polycom 8800, there is no beep and I can't seem to find the setting that would activate/deactivate this feature- if it exists.

SteffenBaierUK · ‎03-09-2017

Hello Dave,

The Cisco 7936 and CIsco 7937 are manufactured by Polycom for Cisco but we have no control over features that these units have.

The Trio does currently have no such feature and as already explained you need to raise a feature request for this.

Simply quote VOIP-118487 when submitting this via a Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Mute Tone for Polycom Realpresence Trio 8800

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